My Baskets reserves the right to substitute any item that may be unavailable at the time of purchase for another item of equal or greater value.
With COVID-19 among us, it can be particularly more challenging with ensuring our full supply is kept in stock at all times.
While we strive to always provide products that are true to what is advertised, unfortunately there are times where we have run short of a particular item, and it is beyond our control. The companies we partner with may discontinue products, there may be a delay in shipping, or there may be an item on backorder due to high demand.
There may a particular occasion that a gift has been ordered for that is time-sensitive, such as a birthday or anniversary. We aim to have all orders arrive on their selected delivery date if possible, which means we may need to deliver a basket with substituted items because the original items were out of stock at the time of the basket's assembly, and the basket needs to be delivered.
We spare no effort in ensuring the items included in your gift are as similar to the original item as possible.
Items featured in our baby gift baskets may need to be replaced by other items if the item pictured is unavailable at the time of basket assembly.
Items such as clothing (onesies, sleepers, cardigans, pants, hats, bibs, gloves, mittens, etc.) or blankets are subject to change in regards to colour, pattern, or design based on availability. For example, we may need to substitute a pink short sleeve onesie with a striped pattern for another pink short sleeve onesie with a dotted pattern.
We ensure that the substituted item will be of equal or greater value to the original item in terms of premium material and high-quality.
Items featured in our gourmet gift baskets may need to be substituted for other items if the original item shown is unavailable when the basket is being assembled.
Items such as snacks (pretzels, popcorn, crackers, etc.) or sweets (milk chocolate, dark chocolate, truffles, cookies, etc.) are subject to change in regards to its packaging or branding. For example, we may need to substitute a shortbread cookie from one of our brands for a shortbread cookie from another brand.
We ensure that the substituted item will be of equal or greater value to the original item in terms of high-quality ingredients, fresh taste, and amazing flavour.
The containers used for the base of our gift baskets, such as rattan, wicker, or metal baskets, may be out of stock due to a delay in our supply.
We ensure that if the situation arises, we will substitute the basket container for another container that is as close to the original one pictured in terms of its colour, shape, high-quality, and versatility.
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 3 years in a row (2021, 2022, 2023). Today we offer over 430 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
Valentine's Day Gift with Bear
Sorry for the delay, I was away. Yout service was excellent, and the persons receiving were happy with the surprise. Will be calling you soon for more orders
I did not receive it, it was sent as a gift
Flowers were nice
I have just received a delighted call from those that received the Cookie Basket. It arrived early and is a lovely selection. Thank you, I shall certainly use your service again in the future.
On time and all correct like i ordered🥰
Classic Wine Gift Basket
Mixed Flower Bouquet Large
J Lohr Cabernet And Chocolate Gift
I was pleased with the ease of ordering and the prompt delivery of my gift. Only the recipient can evaluate the gift. I shall definitely order from you again. Thank you.
WONDERFUL GIFT ARRANGEMENT. THANKS.
KEEP UP THE GOOD WORK..
6 Red Roses and Teddy Valentines Gift