Frequently Asked Questions

Frequently Asked Questions (FAQ)


Q. Why should I order from My Baskets?

A. Here at My Baskets, we select only the best items to be included in each and every gift basket. Not only is each gift basket hand-crafted, but it has been designed to beautifully feature and showcase such a fine selection of items your recipient is going to absolutely love for any occasion. We have a safe and secure online shopping service, a fast and dependable shipping service, and a responsive phone number and email address that you can get in touch with at any point if any questions, comments or concerns need to be addressed by a member of our staff. We ensure that an active line of communication is held, and we ensure that satisfaction is guaranteed from the moment you browse our collection, to the moment your gift basket is safely delivered on time and in style.

Q. Do you accept large corporate orders?

A. Yes, of course! Although we do accept large corporate orders, we urge you to please CLICK HERE  LARGE CORPORATE ORDERS to visit our page with the instructions on how to proceed with placing your large order. 


Q. Do you have a selection of corporate gift baskets?

A. At My Baskets, we have a beautiful assortment of gourmet corporate gift baskets. No matter if your order may be large or small, we handle it all! Regardless if you are planning to order corporate baskets for a corporate event, office sharing party, retirement party or any other business-related occasion, we have the best selection of corporate gifts that your recipients or your clients will absolutely love.


Q. How do I place an order?

A. An order may be placed online any day of the week at any time using our safe and secure online shopping service at An order may also be placed on the phone Monday through Friday, 9 AM-5 PM, by calling: 416 421-7437.


Q. What methods of payment are accepted?

A. All major credit cards are accepted, such as Visa, MasterCard and American Express. PayPal is accepted online as well.


Q. Is it safe to order online?

A. Absolutely. We use Ecommerce Software powered by Shopify, a trusted brand generating websites and online stores such as ourselves and many other domains across the Internet. We accept all major credit cards as a method of payment, as well as PayPal. Please note that if you do not receive an receipt of your order via email, please call or email us to ensure that the order has been received.


Q. Does an account need to be set up to order online?

A. No. You may place an order as a Guest, ensuring that your information will not be saved after the order has been made.


Q. Are the prices listed in Canadian or American dollars?

A. All prices listed are in Canadian dollars (CAD).


Q. How long do your gift baskets take to ship?

A. Standard delivery takes anywhere from 2 to 5 business days to anywhere in Canada.


Q. Does the price of your gift baskets include delivery?

A. Delivery is free for gift baskets $100 or more. Any gift baskets $99 or less are subject to a delivery fee starting from $12. Shipping charges will be displayed at checkout.


Q. Do you offer Same Day and Next Day Delivery?

A. Yes we do. We do Same Day Delivery for Toronto, only on business days, free for orders over $100 placed before 11 AM. We do Next Day Delivery for Ontario and Quebec, free for orders over $100 placed before 2 PM.


Q. Do you ship to the USA?

A. Yes, gift baskets can be shipped from My Baskets to the United States.


Q. Where is My Baskets located?

A. Our head office is located in Concord, ON, with its major intersection being Highway 407 and Dufferin Street. All gift baskets are shipped from our Concord location.


Q. Will I receive a confirmation that was my gift basket has been delivered?

A. Yes, an email will be sent to you to not only confirm your order, but to confirm that your gift basket has been delivered to your recipient.


Q. Can I customize my basket?

A. Yes, customization is available for your order; replacement of an item can be done for another item of equal value. Due to the high volume of holiday orders, we reserve the right not to accept any requests for customization during the month of December.


Q. Is there additional cost to add a personalized greeting card to my gift basket?

A. There is no fee at all! Each and every gift basket includes a complementary personalized greeting card to send a message from you for your recipient.


Q. Why was my gift basket not delivered?

A. The gift basket will be returned to our head office if a delivery was attempted and the gift basket was not delivered because of:

  • refusal at the time of delivery
  • incorrect or missing information of the address was provided
  • the recipient has moved, or
  • the gift was unable to be left alone if no one is home

The sender will be notified either via a phone call or e-mail using the information provided at the time the order was placed. For a second delivery attempt, a second delivery fee of $15 will be charged. If the sender does not want delivery to be attempted again, the handling and processing fee, as well as the delivery charges will be refunded to the sender. If we are unable to make arrangements for another attempt at delivery within 30 days of the return for any reason, the gift basket will be considered abandoned.


Q. What is your Substitution policy?

A. My Baskets reserves the right to substitute any item that may be unavailable at the time of purchase for another item of equal or greater value.


Q. What is your Return and Exchange policy?

A. If for any reason you are unsatisfied with your gift basket, or if the gift basket was delivered damaged, please notify us within 48 hours of delivery. We will be happy to replace the basket with a new one at no additional cost.