Frequently Asked Questions (FAQ)
Q. Why should I order from My Baskets?
A. Here at My Baskets, we curate only the highest quality items to be featured in each and every gift basket. Not only is each gift basket artisanal hand-crafted, it has also been designed to beautifully showcase a luxury selection of fine products. We promise your recipients will absolutely love your gift basket and it will cater to the occasion.
We have a safe and secure online shopping platform. Our fast and dependable shipping service delivers on time and our responsive customer service team is available by phone and email. You can get in touch with us at any time with your questions, comments or concerns and a member of our staff will be ready to help you with a smile. We strive to always be available throughout your shopping experience and we ensure that satisfaction is guaranteed from the beginning as you browse our collections, go through checkout, to the final moment when your gift basket is safely delivered on time and in style. We are here to impress!
Q. Do you accept large corporate orders?
A. Yes, of course! We absolutely accept large corporate orders. Please CLICK HERE LARGE CORPORATE ORDERS to visit our page with step-by-step instructions on how to proceed with placing your large orders.
Q. Do you have a selection of corporate gift baskets?
A. At My Baskets, we have a stunning assortment of gourmet corporate gift baskets. No matter if your order is large or small, we can handle it all! Regardless if you are planning to order for a corporate workshop, office social occassion, retirement party or any other business-related event, we have the best selection of corporate gifts that your recipients or your clients will absolutely love and rave about.
Q. How do I place an order?
A. An order may be placed online any day of the week at any time using our safe and secure online shopping service at www.mybaskets.ca. An order may also be placed by phone Monday through Friday, 9 AM-5 PM, by calling: 905-669-6965
Q. What methods of payment are accepted?
A. All major credit cards are accepted, such as Visa, MasterCard and American Express. PayPal is accepted online as well.
Q. Is it safe to order online?
A. Absolutely. We use Ecommerce Software powered by Shopify, a trusted provider for millions of online ordering platforms across the world . We accept all major credit cards for payments, as well as PayPal. Please note that if you do not receive an receipt of your order via email, please call or email us to ensure that the order has been received.
Q. Does an account need to be set up to order online?
A. No. You may place an order as a Guest, ensuring that your information will not be saved after the order has been made.
Q. Are the prices listed in Canadian or American dollars?
A. All prices listed are in Canadian dollars (CAD).
Q. How long do your gift baskets take to ship?
A. Standard delivery takes anywhere from 2 to 5 business days anywhere in Canada.
Q. Does the price of your gift baskets include delivery?
A. Delivery is free within Ontario and Quebec for gift baskets valued at $100 or more. The exception is for rural areas. If the shipping address is in a rural location, shipping is additional. Please contact us for a quote. Any gift baskets which cost $99 or less are subject to a delivery fee of $15.00 within Ontario and Quebec. Shipping charges will be displayed at checkout.
Q. Do you offer Same Day and Next Day Delivery?
A. Yes!. We offer Same Day Delivery for Toronto and the GTA on business days and delivery is free for orders over $100 placed before 11 AM. Exception is for rural locations. We also offer Next Day Delivery for Ontario and Quebec, free for orders over $100 placed before 2 PM.
Q. Do you ship to the USA?
A. Yes, gift baskets can be shipped from My Baskets to the United States. Please note that it is illegal to ship any baskets which contain alcohol to the US.
Q. Where is My Baskets located?
A. Our head office is located at 750 Millway Ave, Concord. All gift baskets are shipped from our Concord location.
Q. Will I receive a confirmation that was my gift basket has been delivered?
A. Yes, an email will be sent to you to both confirm your order and also confirm that your gift basket has been delivered successfully to your recipient.
Q. Can I customize my basket?
A. Yes, customization is available for your order; replacement of an item can be done for another item of equal value. Due to the high volume of holiday orders, we reserve the right to decline any requests for customization during the month of December.
Q. Is there additional cost to add a personalized greeting card to my gift basket?
A. All personalized greeting messages are free! Each and every gift basket includes a complementary personalized greeting card to send a message from you for your recipient.
Q. Why was my gift basket not delivered?
A. The gift basket will be returned to our head office if a delivery was attempted and the gift basket was not delivered because of:
The sender will be notified either via a phone call or e-mail using the information provided at the time the order was placed. For a second delivery attempt, a second delivery fee of $15 will be charged. If the sender does not want delivery to be attempted again, the handling and processing fee, as well as the delivery charges will be refunded to the sender. If we are unable to make arrangements for another attempt at delivery within 30 days of the return for any reason, the gift basket will be considered abandoned.
Q. What is your Substitution policy?
A. My Baskets reserves the right to substitute any item that may be unavailable at the time of purchase for another item of equal or greater value.
Q. What is your Return and Exchange policy?
A. If for any reason you are unsatisfied with your gift basket, or if the gift basket was delivered damaged, please notify us within 48 hours of delivery. We will be happy to replace the basket with a new one at no additional cost.
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 2021 & 2022! Today we offer over 430 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
Very nice basket exactly as pictured online, prompt delivery and helpful staff. Thankyou My Basket
My friend loved it . Arrived on time and was presented beautifully
Thank you. Great assortment.
Quick delivery. My friend loved this basket. It's exactly as shown in the picture.
Will defintely refer to friends.
I love the variety of products My Baskets has available - so much to choose from! My nephew and his wife who just had a new baby boy were so pleased with the selections I chose for them. A special selection of clothing and plush teddy to welcome baby boy, “super big brother” and “super big sister” plush dolls for the siblings and a fruit/chocolate/biscuit basket for mom and the whole family to enjoy. Thank you My Baskets for thinking of everyone and making my on line, one stop, shopping experience so pleasant!
I ordered birthday wine box with extra balloon from USA for my son who live in Mississauga three days prior to his birthday. I received email notifications of the purchase, the planned for delivery, and the delivery itself. Package was delivered exactly as requested with such care. My son video call me during the unboxing. All items are exactly like the picture in the ordered page. The package was put together with a birthday balloon wrapped nicely with cellophane. My son was very happy to receive it. And I am one very happy customer.
Was impressed with how easy it was to order and the reliability of the delivery. The basket was delivered on the requested date and the recipient was thrilled with it.
Very accommodating company that supplies wonderful baskets. I use them regularly.
it was perfectly done!
Sympathy Savoury Gourmet
So very happy! The new parents loved the basket and their son loved his "Big Brother" gift as well. Thank you
I CAN'T RATE THIS ORDER BECAUSE I HAVE NOT RECIVED IT YET!
I am so happy I ordered from My Baskets! It was for my nephew and his family to welcome home a new baby boy. My Baskets was a one-stop shop! I was able to order something for everyone: a gift for the new baby, a fruit and sweets basket the whole family could enjoy and these cute little plush dolls for “super big sister” and “super big brother”!!
I ordered it after 6pm and it was delivered the next day even though it was outside of Toronto which I appreciated so much! The gift basket delighted the whole family. I am so glad I chose My Baskets for this special occasion!
Organized and on-time delivery with great quality and quantity of items.