Exchanges and Returns
If from any reason , gift basket was delivered damaged and recipient notify us with in 48 hours, we will be happy to replace basket with new one with no additional cost.
Items we was not able to deliver
If we attempt delivery and the gift is undeliverable because:
refused at the time of delivery
incorrect address was provided, or address missing information (apartment number ... ),
If recipient moved,
or gift not safe to be left if nobody is home.
If this occurs, the gift will be returned to our head office and the sender will be notified at (by phone or E mail) provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery will be charged (usually $15)
- If the sender does not wish to reattempt delivery, cost of the gift basket less the 15% ( ( handling and procesing fee ) + delivery charges ,will be refunded ONLY to the purchaser.
If we are from any reason unable to make arrangements for redelivery within 30 days of the return, the gift basket will be considered abandoned.
The fruit was fresh, beautifully arranged, and arrived on time. My mom loved the variety and commented that everything tasted like it was picked at the peak of ripeness. It was a simple, healthy gift that felt thoughtful without being over the top. I’d definitely order again.
Excellent
A thoughtful gift with good variety
I am very pleased with my purchase of the Lulujo Knit Cellular Blanket. It is a 100% cotton, lightweight and the perfect size. Also, it is machine washable and keeps its shape once washed. I highly recommend this blanket. My Baskets offer the blanket in the colours blue or pale pink.
Lavender And Rosemary Candle 6oz.
It's a pleasure to deal with a company today that delivers what it advertises. I have used My Baskets a few times now, and have been thoroughly pleased with the service. I will continue to purchase all my gift baskets here. And highly recommend My Baskets to all friends and family members.
Prosecco Bubble and Amazing Birthday Roses
The basket was well received. I didn’t see it myself but would love to have. The ordering process was smooth and so was the delivery. Thank you.
Delivday date in future
All my requests were fulfilled, the basket was beautifully done. The woman that I dealt with on the phone was extremely helpful and understood exactly what I wanted! Delivered on time! I will definitely use My Baskets again!
They loved the basket! Thanks
Welcome Baby Girl Large With Roses
I appreciate the timely delivery for the silver wedding of my brother and sister-in-law
Welcome Baby Boy Gift Basket
Initially I placed an incorrect order which they canceled and refunded me no problem.. I was specifically looking to send champagne, realizing with most options that required an upgrade, then I found the Champagne Bucket Gift Basket and it was perfect.. When it arrived to my friend however it was a bottle of Bogota Prosecco. I reached out immediately and the rectified the error right away. My friend received a replacement with the correct bottle by the end of the same week!!
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 4 years in a row (2021, 2022, 2023, 2024). Today we offer over 530 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.