Exchanges and Returns
If from any reason , gift basket was delivered damaged and recipient notify us with in 48 hours, we will be happy to replace basket with new one with no additional cost.
Items we was not able to deliver
If we attempt delivery and the gift is undeliverable because:
refused at the time of delivery
incorrect address was provided, or address missing information (apartment number ... ),
If recipient moved,
or gift not safe to be left if nobody is home.
If this occurs, the gift will be returned to our head office and the sender will be notified at (by phone or E mail) provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery will be charged (usually $15)
- If the sender does not wish to reattempt delivery, cost of the gift basket less the 15% ( ( handling and procesing fee ) + delivery charges ,will be refunded ONLY to the purchaser.
If we are from any reason unable to make arrangements for redelivery within 30 days of the return, the gift basket will be considered abandoned.
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 3 years in a row (2021, 2022, 2023). Today we offer over 430 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
overall I would like to say thank you to the customer service for the efficiency and fast resolution.
As always great basket, any occasions we've used My Basket and always great product and fast service, thank you!!
Thank you for your beautiful Easter Basket, and putting a great smile on my family face and wishing them a happy Easter …. Thank you again
Easy to order, delivered on time and good quality items. Very pleased with this purchase and would definitely order from My Baskets again.
What a great surprise and how fast the delivery was!! The person that received the basket was overwhelmed and sent me a picture so I could see... Really impressed
Thank you for making this moment very special
Flower Arrangement
This was an awesome gift that I purchased for an employee going on maternity leave. The item was exactly as shown in the photo; the sturdy wooden Muskoka chair was a big winner! Absolutely loved everything in this basket! Note: this is the 4th baby basket I've purchased from My Baskets, and I have loved each one!
My daughter enjoyed it. So I am extremely happy thanks a lot
Amazing
not arrived
I got it for our colleague at work. Ordered it on the weekend and got it delivered on Monday to work. Gorgeous basket, great service!
Great customer service and beautifully arranged. Delivered basket as promised. Highly recommend their store.
Thank you for your promptness- much appreciated
My girlfriend adored the basket and delivery was right on time.
Thank you for your kindness on the phone. And also for delivering as promised ! My purchase was well received and beautifully arranged!