Exchanges and Returns
If from any reason , gift basket was delivered damaged and recipient notify us with in 48 hours, we will be happy to replace basket with new one with no additional cost.
Items we was not able to deliver
If we attempt delivery and the gift is undeliverable because:
refused at the time of delivery
incorrect address was provided, or address missing information (apartment number ... ),
If recipient moved,
or gift not safe to be left if nobody is home.
If this occurs, the gift will be returned to our head office and the sender will be notified at (by phone or E mail) provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery will be charged (usually $15)
- If the sender does not wish to reattempt delivery, cost of the gift basket less the 15% ( ( handling and procesing fee ) + delivery charges ,will be refunded ONLY to the purchaser.
If we are from any reason unable to make arrangements for redelivery within 30 days of the return, the gift basket will be considered abandoned.
Beautiful areangement. They loved it and it was so easy to order from overseas and coordinate. Thank you!
Sent this basket as a Birthday gift for friends. Arrived as scheduled and they loved it!
No issues great service
I cannot comment on the 12 mixed color roses I sent, since I did not see them to opine.
The basket was beautiful and the recipient had high praise. Was a great gift for an anniversary celebration
Lovely Looking Basket. Delivered as promised. Highly recommend service for all occasions., Will order again.
Birthday Flowers With Chocolate and Teddy
Delivered on time, and the packaging looked awesome
The basket was beautiful, arrived on time and the sales representative was very pleasant and extremely helpful! This is my favourite gift basket company! I’d highly recommend My Baskets, they are simply the best!
A U.K. customer used an AI agent to find local florists in Kitchener and Waterloo, (Canada), and My Baskets was recommended. Ordering was easy, and delivery was on time. The recipient loved the gift and was pleasantly surprised. They video called the sender and showed them the combo - the sender was very happy with the purchase.
The recipient suggested that delivery to include a knock or notification, as the gift was left at the door. Also in addition to this combo, recommend offering gift combinations with a slightly more savoury option.
It was for friends I don’t see but they were delighted with the delivery!
Lovely basket filled with delightful treats.
Present like offering and excellent processing of my order!
Sympathy Wine And Food
Fruit Gourmet Basket
My friend was very happy with the basket and said the items were tasty. A nice way for her to relax at a difficult time in her life.
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 4 years in a row (2021, 2022, 2023, 2024). Today we offer over 530 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.