Exchanges and Returns
If from any reason , gift basket was delivered damaged and recipient notify us with in 48 hours, we will be happy to replace basket with new one with no additional cost.
Items we was not able to deliver
If we attempt delivery and the gift is undeliverable because:
refused at the time of delivery
incorrect address was provided, or address missing information (apartment number ... ),
If recipient moved,
or gift not safe to be left if nobody is home.
If this occurs, the gift will be returned to our head office and the sender will be notified at (by phone or E mail) provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery will be charged (usually $15)
- If the sender does not wish to reattempt delivery, cost of the gift basket less the 15% ( ( handling and procesing fee ) + delivery charges ,will be refunded ONLY to the purchaser.
If we are from any reason unable to make arrangements for redelivery within 30 days of the return, the gift basket will be considered abandoned.
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 3 years in a row (2021, 2022, 2023). Today we offer over 430 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
Loved it
The Signature Savoury basket is beautiful, filled with a wonderful assortment of fine foods, and best of all, our receiver of the basket absolutely loved it!!
So easy to order through My Baskets and delivery is always on time. They even reached out to me as I forgot to include a gift card and they made that right too!
Beautifuil basket. Fast prompt delivery. expected much larger balloon
I sent this to my sister (the plush bunny along with a basket of treats) as a surprise for her birthday and she absolutely loved it! The bunny was adorable and there was a great selection of snacks. The delivery was prompt and it was wrapped beautifully!
Followup help with delivery information was very good.
The basket was beautiful except when we had the wine it was bad…so vinegary! We couldn’t drink it!
Great service, Beautiful baskets. Promt delivery.
My daughter said the basket was soooo pretty! Expect more online orders from me.
The basket and quality of selection was just as expected. I also received 5 star customer service when I had to call to fix an issue with the address.
Thank you for delivering ahead of time👍great service
Italian Tuscany Wine And Sweets Box
Very pleased with your service
I love this wine very much, thus I have included it in the baskets I had sent to family & friends. I had also bought several bottles and given some away. The feedbacks I received all indicated that they enjoyed and liked the wine
Birthday 6 Mixed Roses And Basket
Fast delivery