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Exchanges and Returns
If from any reason , gift basket was delivered damaged and recipient notify us with in 48 hours, we will be happy to replace basket with new one with no additional cost.
Items we was not able to deliver
If we attempt delivery and the gift is undeliverable because:
refused at the time of delivery
incorrect address was provided, or address missing information (apartment number ... ),
If recipient moved,
or gift not safe to be left if nobody is home.
If this occurs, the gift will be returned to our head office and the sender will be notified at (by phone or E mail) provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery will be charged (usually $15)
- If the sender does not wish to reattempt delivery, cost of the gift basket less the 15% ( ( handling and procesing fee ) + delivery charges ,will be refunded ONLY to the purchaser.
If we are from any reason unable to make arrangements for redelivery within 30 days of the return, the gift basket will be considered abandoned.
I've ordered gift baskets from MyBaskets for several special occasions and have always been very satisfied by the excellent customer service and the quality of the items included in their gift baskets. I'm very happy to support such a great Canadian company!
Thank you. Great service. Basket beautiful and much appreciated. Good transportation and delivery update. Marked the occasion delightfully.
You Are In Our Thoughts
Great customer service. I ordered a baby gift basket that was delivered to the wrong address and could not be recovered through UPS. The company immediately sent a replacement to the correct address the next day with no questions asked, no hassle, and no extra charge.
It’s rare to find companies that truly care about their customers. I will definitely continue ordering from them. Thank you so much for your excellent service and for accommodating my situation.
they have recently been my go to! i messed up the address on one of my orders and they fixed it right away !
MyBasekts I'd highly recommend for a wonderful service right up to receiving the gift in hand. Ordering was easy and fulfillment and feedback via email is great feedback for the customer. Adding the Sparkling Wine to the candy basket added that sparkling touch! Thank you.
Great selection of products, ordering was a breeze! The delivery was on time and the updates provided were helpful. My client loved the basket.
Great customer service, going above and beyond to ensure it was delivered to the right person. Made a phone call per my request to ensure it was received. Sabrina, was patient, and helped to assist me in getting the right basket to send as a thank you. Sabrina even took a picture of the basket and sent me a copy to visualize the gift sent out. Great customer service to be commended in todays's competitve business world.
Your basket collections are so beautiful and your service is impeccable.
I have used Baskits for birthdays, Christmas, and Mother’s/ Father’s days. I love the choices offered, ease of ordering, speed of delivery, and quality of the products!
Great service, so efficient and the communication was excellent. I live overseas so am always a little dubious but was so happy when my daughter received it in such a timely manner. Thank you
Recipient was very pleased with fruit selection and various sweets. Even the ribbon and basket are keepers!!!
This company is very professional with quality of product and valuation of delivery. I had one question and when I called the issue was resolved with immediate resolution. I would highly recommend this company
everything was perfect .. delivered on time too
My brother was turning 70. I was very concerned after choosing this gift because I wanted it to be very special. It was a golf gift essential package arriving in a wooden box. Beautifully presented, no product substitution. He said the glove fit perfectly and he would use everything. The towel was blue and so was the bag to hold his clubs. Thank you baskets !
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 4 years in a row (2021, 2022, 2023, 2024). Today we offer over 530 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
