FREQUENTLY ASKED QUESTIONS
Yes! Check our website at www.mybaskets.ca or indeed for updated job postings. Feel free to submit your resume online, as we are looking for new hires.
Can I add other items to my order?
Absolutely. When choosing a gift basket, there is always an option to add a few items to your order. You can choose between various types of wine, cute plushes, a stunning flower arrangement or coffee.
Can I get a dozen roses? Or a custom bouquet?
We offer various colours of a dozen red, white and pink roses. We unfortunately do not do any customized bouquets, however there are a variety of mixed bouquets that we do have.
How do your subscriptions work?
Subscribe to our email to receive the latest deals and reminders for holidays, when in need of a perfect gift to send to somebody.
Do you do weddings?
Yes, we absolutely have a variety of gift baskets and flowers that would be an elegant gift to give to somebody on their special day.
How far in advance should we inquire/book wedding flowers?
If you are looking for flowers within Toronto and the GTA, it is possible to book the day before or even the morning of. If you are looking for multiple bouquets, we suggest reaching out to us further in advance to prepare. If you need flowers sent outside the GTA, ordering a week before is more than enough time.
Do you do same day deliveries?
We do offer same day delivery for all gift baskets and flower orders placed before 11am going within Toronto and the GTA. (Vaughan, Woodbridge, Mississauga, Brampton, Oakville, Ajax, Oshawa, Whitby, Markham, Newmarket). This applies to all orders from Monday-Saturday. We do not deliver on Sundays.
All orders are completed between 12pm-7pm, while those going to businesses are completed by 5pm.
How much is the delivery?
All baskets that are $100 and over have FREE shippingwithin Ontario and Quebec only. Those that are under $100 are subject to a $15 shipping feewithin Ontario and Quebec.
Any basket (regardless of the value) going outside of these provinces (British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, etc) have a $35 shipping fee.
When will my order be delivered?
If you order in the morning for Toronto or GTA delivery, it will be delivered the same day between 12pm and 7pm. For those going outside of the GTA, it will be shipped and delivered the next business day.
Any going outside of Ontario and Quebec can take between 3-7 business days depending on the location of the recipient.
How do I know when my order has been delivered?
After all local deliveries (Toronto and surrounding cities) are completed, you will receive an email confirmation notifying you of the completed delivery.
Any baskets that are being shipped via UPS, Purolator, etc, you will receive a tracking number that you can follow along until it is deemed as delivered.
What do you do if the recipient’s not home?
In the scenario that the recipient is not home, we will leave the parcel in a secure place on the porch or by their door. If they live in an apartment, we will try to leave it with the concierge or security to hand it off to the recipient.
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 2021 & 2022! Today we offer over 430 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
The basket was so cute and well received. We were given updated every step of the way. Also, thanks for the follow up when the note we made didn't save. Thank you for not delaying the order! Overall great experience.
I loved the service and the quality of the basket.. very neat wrapping and finishing touches.
The basket was very well received by my friend. She sent me a picture of it and I thought it looked great!
A really cute red wagon filled with baby gifts. The recipient loved it!
I don't have feedback from the recipient yet, but the process to order the basket was simple and it arrived on time, as advertised. Communication from the company was terrific! When I didn't receive a delivery confirmation, I emailed to ask. I received same day communication (10pm on a Saturday) to let me know my basket was delivered. And then I received another email on Monday morning. Great service!
The basket was great and good value. This was my first order and I will be ordering again, and have already recommended your service. Thanks
Excellent customer service. Will definitely use again.
I ordered two baskets for Rush Hashana. I was so happy that they arrived on time.
I didn’t see the baskets but the receivers said that they were beautiful !
A couple of weeks ago I had cause to complain to Mybaskets about items substituted in a gift package. Initially too it seemed my complaint had been ignored as I heard nothing back.
I'm pleased to say Mybaskets has resolved the issue and restored my faith as a customer. Thankyou Mybaskets
Hello unfortunately the recipient has not received the gift. I had to file a claim with UPS as they stated it was delivered but again the basket did not arrive at his home, I was so excited for him to receive it as it had great reviews.
Cote Des Roses Truffles Gift Box
Delivery was not to be UNTIL SEPTEMBER 22.
Please tell me it has not been delivered.
Great company! Great product and ideas! Delivery was on time as scheduled and the basket was beautiful and enjoyed! I will definitely use you again next time! Thanks!
basket still not delivered
This is a wonderfully presented gift box! Will be buying again!